At Australian Beauty Clinic, each appointment time is reserved exclusively for you with a highly trained Dermal Clinician.

We invest significantly in the education and ongoing training of our clinicians, as well as the costs involved in operating a premium clinical environment. When appointments are cancelled at short notice or not attended, it results in lost clinical time that cannot be recovered and has a significant impact on our clinicians, clinic operations, and other clients who are unable to access that appointment time.

Unforeseen circumstances and emergencies may occur; however, appointment time is reserved exclusively for you. Late cancellations and non-attendance result in significant loss of clinical time and impact both our clinicians and other clients.

By booking an appointment, you acknowledge and accept the terms of this policy.

A deposit is required to secure all appointments.

Your deposit will be credited towards your treatment on the day of your appointment.

All booking deposits are non-refundable

We require a minimum of 48 hours’ notice to cancel or reschedule any appointment.

More than 48 hours’ notice

• Your deposit will be transferred to a new appointment or held as a credit on your account.

Less than 48 hours’ notice

• Your booking deposit will be forfeited.

Same-day cancellations (from 12:00am on the day of your appointment)

• You will be charged 100% of the total appointment value, regardless of the reason.

No-shows

• Failure to attend your appointment without notice will result in a charge of 100% of the total appointment value.

Partial cancellations or changes on the day of appointment

• Any reduction, removal, or cancellation of booked treatment on the day will be charged at 100% of the value of the affected treatment(s)

Late Arrival Policy

We ask all clients to arrive on time for their appointment.

If you arrive late:

• Your treatment may be shortened to ensure we stay on schedule for other clients.
• Full treatment fees still apply, even if the treatment time is reduced.
• If there is insufficient time to safely or effectively complete your treatment, your appointment may be cancelled and charged in line with our cancellation policy.

Please choose carefully when purchasing products and services.

We do not provide refunds for:

• change of mind
• booking deposits
• completed services or treatments

Nothing in this policy excludes your rights under Australian Consumer Law. Where required, products that are faulty, not as described, or unsafe may be eligible for repair, replacement, or refund.

Gift vouchers are valid for 3 years from the date of purchase unless otherwise stated.

Gift vouchers:

• are non-refundable
• are not redeemable for cash
• must be quoted or presented at time of booking

If an appointment booked using a gift voucher is cancelled with less than 48 hours’ notice or is a no-show, the applicable cancellation fee will be deducted from the voucher value.

Prices and services are subject to change without notice.

At Australian Beauty Clinic, we use Stripe's secure card capture system to help manage appointments and protect appointment availability for all clients.

When making a booking, you may be asked to provide your debit or credit card details. Your payment method is securely stored by Stripe and is used in accordance with this Card Capture Policy and our Booking & Cancellation Policy.

How Card Capture Works

When you book an appointment, your card details are securely collected and stored by Stripe using industry-standard encryption.

Australian Beauty Clinic does not store or have access to your full card number or security code (CVV). Your payment information is securely managed by Stripe, a PCI DSS compliant payment provider.

Providing your card details does not mean you will be charged at the time of booking, unless your appointment or promotion requires a deposit or prepayment.

Your Authorisation

By providing your card details and completing your booking, you authorise Australian Beauty Clinic to securely store your payment method with Stripe and to process payments that become due in accordance with our Booking & Cancellation Policy or for products and services you authorise us to provide.

When Your Card May Be Charged

Your saved payment method may be used to process:

•  Agreed deposits or prepayments.
•  Payment for treatments or products you have received and authorised.
•  Cancellation or rescheduling fees where the required notice period has not been provided.
•  No-show fees where you fail to attend your appointment.
•  Any outstanding balance relating to authorised treatments or products.

Where practical, we will endeavour to notify you before processing any cancellation or no-show fee.

Booking & Cancellation Policy

By providing your payment details, you acknowledge that you have read and agree to our Booking & Cancellation Policy, including any applicable cancellation, rescheduling and no-show fees.

Failed Payments

If we are unable to process a payment, we may contact you to arrange an alternative payment method. Future bookings may require full payment in advance until any outstanding balance has been settled.

Security & Privacy

Your payment information is securely processed and stored by Stripe using industry-standard encryption and security protocols.

Australian Beauty Clinic does not store your full card details, and your information is handled in accordance with our Privacy Policy.

All deposits are non-refundable.